Client Manager (Fluent German Speaking)

• Serve as the dedicated Client Manager for a portfolio of clients, delivering a seamless and premium client experience from initial engagement through to long-term partnership.
• Drive additional revenue for Clients by implementing a lean forward approach, continually looking for ways to ensure maximum value from the deal.
• Consistently work towards KPIs for the Client Relations team, enhancing both client value and satisfaction across all deals.
• Maintain proactive, tailored communication with clients via regular emails, calls, and meetings.
• Liaise with Operations for onboarding processes, ensuring clients are seamlessly integrated & continually updated throughout.
• Oversee the efficient handling of client queries, collaborating with internal business units to ensure timely, accurate responses and resolution of issues.
• Collaborate with clients to understand their needs and objectives, develop and refine client strategies aimed at maximising publishing revenue.
• Proactively identify opportunities for clients to gain greater value from the services offered, leveraging available business tools and insights to assess client performance, uncover revenue, and recommend tailored strategies.
• Leverage business tools & insights to support client communication, delivering Quarterly Business Reviews for a portfolio of clients.
• Carry out regular 'health-checks' on client portfolio to proactively identify and address potential issues.
• Act as a trusted music publishing advisor, offering tailored guidance on best practices, effective copyright management and income maximisation.

• Collaborate with internal business units (including Marketing, Copyright, Finance and Sync) to enhance client service, representing clients' evolving needs in the development of service delivery standards and strategies.
• Act as the internal advocate for your client portfolio, ensuring revenue opportunities are prioritised and actioned.
• Build and maintain strong internal and external relationships to maximise the value of the deal, ensuring clients' needs are met whilst balancing positive relationships with stakeholders.
• Actively contribute to Client Services team meetings, advocating for client needs and playing a key role in the continuous enhancement of our service delivery standards.
• Drive client engagement initiatives that promote education, retention, and long-term client partnership, collaborating with Marketing to deliver campaigns and events.
• Share client insights with the Global Sales team to identify cross-sell, upsell, or rescope opportunities
• Represent the company to the highest standard and its values at industry events, fostering relationships with existing and prospective clients while expanding our network of key stakeholders.

• Ability to establish context in conversations and communications to identify and drive opportunity.
• Exceptional verbal and written communication skills, with the ability to convey complex information to a range of internal and external stakeholders.
• Native or fluent German speaker.
• Strong interpersonal skills with a natural ability to build relationships focused on trust and transparency across diverse client types.
• Analytical skills and strategic thinking to interpret client data and develop actionable improvements.
• Excellent organisational and time management abilities, able to manage multiple priorities in a fast-paced environment.
• Confident in problem solving, conflict resolution, and managing client expectations with professionalism and care. • Proactive, self-starting approach with the confidence to raise issues or opportunities autonomously

• Strong understanding of the music publishing ecosystem and the evolving global music copyright landscape.
• Awareness of the different client profiles (songwriters, managers, labels, publishers, libraries) and their unique needs.
• Familiarity with CRM systems (HubSpot preferred) Microsoft Office Suite and other relevant data tools is advantageous

• Passionate about music, with a strong enthusiasm and commitment to supporting talent and growth.
• Client-first mindset, with a proactive and personable approach to service delivery.
• Collaborative and team-focused, with the ability to liaise with both internal and external stakeholders at all levels.
• Resilient under pressure and solution-oriented, always seeking opportunities to improve service and outcomes.
• Curious and committed to continuous learning, staying informed on industry trends, technologies, and evolving client needs.
• Willingness to travel for work, including regular trips to Germany and attend live music events as needed.

• 3+ years in a client-facing role in the music industry, ideally with a music publisher.
• Experience in servicing a diverse client base and managing relationships in the creative industries including high-profile or high-value clients.
• Bachelor's degree in Music, Communications, Business or a related field is preferred.

• Role can be based in London or Liverpool
• Hybrid working (3 days in the office)
• Private Health Care
• Pension plan
• 25 days annual leave, + 1 day for your birthday
• Life assurance and long-term disability cover
• Access a digital mental health and well-being platform
• Tailor-made training and coaching program
• Enhanced sickness pay and maternity/paternity cover

• Ambassador program: an employee volunteering initiative dedicated to all employees interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.

Believe Music