German Speaking Customer Service Advisor

Michael Page

  • Runcorn, Cheshire
  • £22,500 per year
  • Permanent
  • Full-time
  • 23 days ago
  • Apply easily
The role of German Speaking Customer Service Advisor involves supporting customers in the FMCG sector by addressing their inquiries and ensuring a positive experience. This permanent position is based in Runcorn and requires fluency in German to provide exceptional service.
  • Respond promptly to customer queries via email, phone, and live chat in both German and English.
  • Provide accurate information about products and services to customers in the FMCG sector.
  • Resolve customer complaints efficiently while maintaining a high level of professionalism.
  • Assist with order processing, tracking, and returns to ensure customer satisfaction.
  • Maintain detailed records of customer interactions and transactions in the system.
  • Collaborate with other departments to address customer concerns effectively.
  • Support the team with translating and proofreading content for German-speaking markets.
  • Contribute to improving customer service processes and practices.
Join an Entrepreneurial Team.Organisation Growing Massively.A successful German Speaking Customer Service Advisor should have:
  • Fluency in both German and English, with excellent written and verbal communication skills.
  • Experience in a customer service role, preferably within the FMCG sector.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in using CRM systems and Microsoft Office tools.
  • A team-oriented mindset and a commitment to delivering exceptional customer care.
This opportunity is with a medium-sized organisation within the FMCG industry, known for its focus on delivering high-quality products and services. The company fosters a professional and customer-centric environment, offering a stable and supportive workplace.
  • Generous holiday allowance to support work-life balance.
  • Opportunities to work within a professional environment in Runcorn.
  • The chance to grow your career in the FMCG industry.
  • Supportive company culture and collaborative team atmosphere.

Michael Page