Customer Service advisor-German Speaking

• Deliver personalised and inspiring customer experiences that bring the brand to life, following a ‘sales through service’ approach across phone, email, chat, and potentially social media.
• Engage with customers to fully understand their individual needs and requirements.
• Support customers across the entire journey by covering an expanding range of services.
• Coordinate customer interactions involving multiple stakeholders, including the partner network.
• Build in-depth knowledge of vehicles and services, and communicate their benefits to enhance customers’ work, adventure, or outdoor lifestyle.
• Consistently meet personal Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Provide actionable feedback to drive continuous improvement of processes and customer experiences.

• Passion for 4x4 vehicles combined with a strong customer-centric mindset.
• Excellent verbal and written communication skills in both German and English.
• Ability to tailor information to individual customer needs with clear and effective communication.
• Strong interpersonal skills, with the ability to build rapport and relationships with customers.
• Excellent listening and problem-solving abilities.
• Detail-oriented with a focus on quality and accuracy.
• Genuine interest in the campaign brand and its values.
• Empathetic approach to customer enquiries while maintaining professionalism.
• Comfortable working in a start-up environment with dynamic and evolving processes.
• Team player with a proactive attitude and a drive to take ownership of customer issue resolution.
• Experience with CRM tools and MS Office applications.
• Flexibility to work various shifts, including weekends.
• Comfortable working in a dynamic, start-up style environment with changing processes.
• Team player with a proactive approach and ownership of customer issues.
• Experience with CRM tools and MS Office applications.
• Flexibility to work operational hours, including weekends.

LogicMelon