CRM Product Owner

Kingfisher

  • London
  • Permanent
  • Full-time
  • 5 days ago
Overview:We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!As a CRM Product Owner, you’ll play a key role in shaping how we connect with millions of customers across our growing marketplaces. Using your Salesforce expertise, you’ll translate business needs into clear solutions, refine requirements, and ensure the development backlog is always ready to go. By working closely with our banners, technical teams, and third-party partners, you’ll help us deliver customer-first solutions that unlock efficiency, innovation, and growth. What's the job?:
  • Act as the bridge between business stakeholders, users and technical teams, documenting requirements and ensuring solutions are fit for purpose.
  • Own and prioritise the development backlog, making sure sprint work aligns with business priorities.
  • Support and lead User Acceptance Testing (UAT) to ensure new functionality meets agreed requirements.
  • Work with multiple stakeholders across our group to gather, challenge and refine requirements in a constructive and collaborative way.
  • Identify business risks, impacts, and process improvements to drive efficiency and customer value.
  • Partner with third-party vendors and managed service providers to ensure delivery is on time and to expectations.
  • Champion a customer-first mindset across the team, ensuring every solution improves the experience for our users.
What you'll bring:
  • Salesforce expertise, ideally with Administrator certification and hands-on experience in a Product Owner, Product Manager or Business Analyst role.
  • Proven experience in requirements gathering, documentation and backlog management.
  • Strong stakeholder management and influencing skills, with the confidence to challenge constructively and build consensus.
  • Experience supporting or leading User Acceptance Testing (UAT) and ensuring solutions meet business needs.
  • A growth mindset, with the ability to think strategically, act with pace, and deliver results in a dynamic environment.
Be Customer Focussed – constantly improving our customers experience
  • I listen to my customers
  • I use available data to help make decisions
Be Human – acting with humanity and care
  • I do the right thing
  • I am respectful
Be Curious – thrive on learning, thinking beyond the obvious
  • I build and share new ideas
  • I try new things and share my learnings
Be Agile – working with trust, pace and agility
  • I have courage to be creative
  • Done is better than perfect, I aim for 80/20
Be Inclusive – acting inclusively in diverse teams to work together
  • I embrace allyship
  • I have self-awareness and a desire to learn
Be Accountable – championing the plan to deliver results and growth
  • I own my actions
  • I understand the Kingfisher plan and how it relates to my role
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.Interested? Great, apply now and help us to Power the Possible.#LI-JK1

Kingfisher