Remote Monitoring Hub Administrator
- Crawley, West Sussex
- £24,937-26,598 per year
- Permanent
- Full-time
- Rated "Good" with Outstanding Features- CQC
- Flexible working- job sharing, career breaks, parental leave
- Real Living Wage Employer
- Inclusive culture- thriving staff networks (BAME, LGBT+, Disability)
- Stunning Sussex locations- South Downs & coastal communities
- Workplace nurseries & wellbeing support
- Career development - training, mentorship, and progression
- Handling calls and referrals with professionalism and empathy
- Accurately documenting and triaging patient information
- Liaising with clinical teams and external services
- Supporting data entry, reporting, and service coordination
- Maintaining confidentiality and quality standards
- GCSE-level education and strong IT skills (Microsoft Office)
- Experience in customer service or healthcare administration
- Excellent communication, organisation, and time management
- A calm, compassionate approach to sensitive situations
- Flexibility to work within a shift pattern
- Educated to GCSE level (Or Equivalent)
- Competent in the use of Microsoft Office including proficiency in Word, Excel, Access, Powerpoint, Outlook
- Knowledge of SystmOne or other in-house activity systems
- NVQ Level 3 or equivalent qualification in business administration
- Working in an office environment where a large and diverse range of callers and visitors are received, acquiring excellent administrative and organisational skills
- Dealing directly with customers, patients and members of the public
- Ability to work on own initiative but be aware of correct escalation procedures
- Ability to work as part of a team
- Demonstrates a positive attitude towards change
- Understanding of multi-disciplinary working in the care of adults
- Contributing to the development of administrative or office procedures
- Computer Literate with advanced skills in using Microsoft Office software to create attractive and well laid-out documents and presentations. Able to use Microsoft Outlook for diary, workload and email management
- Fast, accurate keyboard skills
- Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care.
- Demonstrate excellent communication skills
- Demonstration of clear, accurate and precise documentation
- Demonstrate excellent organisational skills
- Demonstrate excellent time management skills
- Able to prioritise enquiries and respond effectively
- Able to prioritise own workload and to relate to the priorities of the manager
- Demonstrate discretion and confidentiality due to the sensitive nature of the work
- Demonstrates a calm and constructive approach to dealing with unpredictable situations
- Experience with the use of telephony or call centre experience
- Knowledge of medical/nursing terminology
- Ability to work flexibly within a shift pattern
- Ability to occasionally travel to various work bases
- Educated to GCSE level (Or Equivalent)
- Competent in the use of Microsoft Office including proficiency in Word, Excel, Access, Powerpoint, Outlook
- Knowledge of SystmOne or other in-house activity systems
- NVQ Level 3 or equivalent qualification in business administration
- Working in an office environment where a large and diverse range of callers and visitors are received, acquiring excellent administrative and organisational skills
- Dealing directly with customers, patients and members of the public
- Ability to work on own initiative but be aware of correct escalation procedures
- Ability to work as part of a team
- Demonstrates a positive attitude towards change
- Understanding of multi-disciplinary working in the care of adults
- Contributing to the development of administrative or office procedures
- Computer Literate with advanced skills in using Microsoft Office software to create attractive and well laid-out documents and presentations. Able to use Microsoft Outlook for diary, workload and email management
- Fast, accurate keyboard skills
- Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care.
- Demonstrate excellent communication skills
- Demonstration of clear, accurate and precise documentation
- Demonstrate excellent organisational skills
- Demonstrate excellent time management skills
- Able to prioritise enquiries and respond effectively
- Able to prioritise own workload and to relate to the priorities of the manager
- Demonstrate discretion and confidentiality due to the sensitive nature of the work
- Demonstrates a calm and constructive approach to dealing with unpredictable situations
- Experience with the use of telephony or call centre experience
- Knowledge of medical/nursing terminology
- Ability to work flexibly within a shift pattern
- Ability to occasionally travel to various work bases