Operations Executive
- Birmingham
- £25,000-27,000 per year
- Permanent
- Full-time
- Control room allocations and release dates
- Manage additional services and special requests relating to bookings
- Timely completion of client flight requests
- Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
- Assist in writing accurate and articulate customer itineraries
- Arrange ticketing and boarding passes for all customers
- Dispatch all travel documentation to customers on time.
- Execute all communication in a clear and timely manner ensuring all administrative protocols are observed
- Close liaison with suppliers on quality control issues
- Conduct audit of loaded allotments and contracts data to assure accuracy in system
- Liaise with and assist the Finance department with supplier invoicing when required
- Answer incoming customer phone calls and take appropriate action for each call
- Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
- Adopt company policies to resolve customer service issues, post and pre-sale
- Respond to customers enquiries whether by telephone or email
- Any other duties that the Solos group requires relating to the operational running of the business.
- Deliver on personal, departmental and company targets as set-out by Operations Manager