Business Analyst
- Glasgow
- Permanent
- Full-time
- Serve as the first point of contact for enhancement requests, feature ideas, and client feedback.
- Investigate whether requested functionality already exists in the product or can be achieved through configuration.
- Identify duplicate or related suggestions and consolidate into well-structured items for review.
- Clarify and document business needs, user scenarios, and potential value/impact of each request.
- Work closely with customers, Customer Success, and Product Managers to define business problems and opportunities.
- Translate stakeholder needs into clear, concise user stories and acceptance criteria.
- Create process flows, mockups, and supporting artefacts to facilitate shared understanding.
- Ensure requirements are complete, testable, and aligned with product vision.
- Partner with Product Managers and Product Operations to keep the enhancement backlog well-maintained and prioritised.
- Ensure metadata (e.g. source, urgency, domain, use case) is applied to Jira/Product board tickets.
- Help prepare items for sprint planning and PI planning sessions.
- Support the validation of delivered features against initial requirements.
- Collaborate with Customer Success, Engineering, Compliance, and Product to ensure consistent and efficient triage processes.
- Participate in product and sprint rituals such as backlog grooming, sprint planning, and retrospectives.
- Support pre-development discovery efforts and post-launch reviews.
- Maintain up-to-date internal documentation for triaged requests and known workarounds or existing features.
- Contribute to product knowledge bases and training materials used by internal teams.
- Help institutionalise the enhancement triage process and playbooks for scalable operations.
- Previous demonstrable of experience as a Business Analyst or similar role in a B2B SaaS, FinTech, or RegTech environment
- Strong analytical and problem-solving skills with the ability to deconstruct ambiguous client requests
- Experience with Agile/Scrum methodologies and familiarity with Jira, Confluence, or similar tools
- Comfortable writing user stories, acceptance criteria, and process flows
- Excellent written and verbal communication skills, able to liaise confidently with stakeholders at all levels
- Knowledge of software development lifecycle and product delivery processes
- Curiosity - Eager to understand both customer problems and how the product solves them
- Precision - Writes clear, testable requirements and asks the right clarifying questions
- Collaboration - Works effectively with cross-functional teams to unblock ambiguity
- Ownership - Sees feature triage through from intake to resolution or delivery
- Growth Mindset - Interested in evolving toward a Product Owner role and owning backlog items end to end
- Participation in our industry leading share options scheme
- Private Medical Plan
- 20 days a year Work From Anywhere policy for all staff
- Flexible-first working policy
- Enhanced annual, personal and parental leave schemes.
- Paid volunteering leave programme
- Employer recognition and employee assistance programmes
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.If you require any adjustments during the recruitment process to ensure an equitable experience, please let us know.Join us in creating an environment where everyone can contribute their best work.*Please note, we are not looking for agency assistance on these roles and will not accept any speculative CVs shared.