Product Owner- App

Motability Operations

  • London Bristol Area
  • Permanent
  • Part-time
  • 1 day ago
Motability Operations is seeking an experienced Product Owner to become an integral part of our app development team.In this role, you'll lead the evolution and implementation of our mobile app experience, ensuring the delivery of high quality, accessible, and customer centric solutions that delight users and deliver measurable value. You'll work cross-functionally with design, engineering, marketing, and operations teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities.Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability ecosystem.As a key liaison between stakeholders and the development team, you will balance business priorities with technical feasibility, ensuring continuous improvement and rapid delivery of high-impact app enhancements.Main Responsibilities
Ownership & Authority over the Backlog:
  • Oversee and manage the product backlog using prioritization frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc.
  • Ensure the backlog reflects customer needs, business value, and strategic goals.
  • Continuously groom the backlog & refine backlog items to adapt to evolving requirements.
  • Manage your product team's Run and Evolve mix and make suitable prioritisation decisions based on capacity, velocity, value, effort and risk etc.
User Story Development:
  • Develop clear and concise user stories with well-defined acceptance criteria that guide the development team in delivering solutions aligned with customer expectations.
Stakeholder Collaboration:
  • Serve as the primary point of contact for stakeholders, gathering input and feedback to ensure alignment with product goals.
  • Effectively communicate a clear product vision and roadmap to all relevant parties.
  • Work closely with the Product Manager to help turn a strategic roadmap into a groomed, prioritised and actionable backlog
Customer Engagement:
  • Actively engage with customers to gather insights and feedback that inform product development and enhancements.
Development Team Leadership, Representation & Point of Escalation:
  • Provide ongoing leadership to the development team by clarifying requirements and answering questions throughout the development process, ensuring customer needs are understood and addressed.
  • Support the team to triage any production issues to ensure business impact is understood and fix is prioritised accordingly
Lead Key Agile Ceremonies (Sprint Planning/Review etc):
  • Drive Sprint Planning/Review ceremonies to set goals and priorities for each iteration.
  • Review completed work during sprint reviews to ensure it meets acceptance criteria.
  • Ensure the team is prepared to Present and Demo their work at Sprint Reviews/Tribe Sync's/Showcase days etc, supporting to articulate the problem statement faced, solution proposed, and value added as well as what's coming up in subsequent sprints
Customer Advocacy & User Obsession:
  • Represent the voice of the customer in all product decisions, advocating for their needs and ensuring that products deliver maximum value.
  • Be user obsessed, making sure we are solving the right problems in the right way for our users as you strive to achieve product & business goals.
Performance Tracking & Optimisation:
  • Monitor & report on product performance against key performance indicators (KPIs) such as capacity, velocity, cycle time, lead time etc
  • Gather insights to help drive iterative continuous improvement within the development team that enable the team to ship better products, quicker.
Cross-Functional Collaboration:
  • Collaborate closely with cross-functional teams, including marketing, design, engineering, and quality assurance, to ensure successful product delivery.
Market Research:
  • Stay informed about industry trends and competitor products to identify opportunities for innovation and improvement within our offerings.
Facilitate Communication:
  • Ensure effective communication within the Scrum team and across departments to foster collaboration and resolve any impediments to progress.
About You
  • Strong experience as a Product Owner within Agile environments, ideally focused on mobile or digital products.
  • A solid track record of delivering app solutions that improve customer engagement, usability, and satisfaction.
  • Familiarity with user journey mapping, app performance metrics, design systems, and accessibility best practices (e.g., WCAG compliance).
  • Comfortable working with cross-functional squads including UX/UI designers, developers, testers, and commercial stakeholders.
  • Experience with analytics and testing tools (e.g., Firebase, Testflight, Google Analytics) to track user behaviour and inform decision-making.
  • Strong understanding of backlog management, user story creation, and translating customer feedback into product improvements.
  • Able to balance short-term delivery with long-term product vision, aligning solutions to business KPIs and customer outcomes.
You bring a deep understanding of Agile delivery and iterative product development. You're confident prioritising based on customer impact, tech constraints, and commercial value - and you can clearly articulate trade-offs to stakeholders.
You're passionate about creating seamless digital experiences, and you thrive in a collaborative, fast-paced environment where you can inspire teams to bring ideas to life.Minimum Criteria
  • Demonstrable experience as a Product Owner or in a similar role.
  • Experience with mobile applications.
  • Understanding of the software development lifecycle with a data-centric lens.
  • Proven experience translating data and requirements into actionable backlog items.
About The CompanyMotability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
  • We find solutions
  • We drive change
  • We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.As a Motability Operations team member, you can expect:
  • An annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
  • Employee Discount Scheme with a huge number of retailers and an app to save on the go
  • Discounted Electric/Hybrid Car Salary Sacrifice Scheme
  • Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
  • 28 days annual leave with option to purchase and sell days
  • Funded Private Medical Insurance cover
  • Critical illness insurance
  • Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
  • Funded health screening for over 50s
  • 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
  • Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
  • Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
  • Dental Insurance
  • Health and cancer screenings for you and your partner
  • Discounted gym memberships
  • Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Motability Operations