Product Manager - Onboarding

Ebury

  • London
  • Permanent
  • Full-time
  • 55 mins ago
Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.Product Manager - OnboardingProductEbury London Office - Hybrid: 4 days in the office, 1 day working from home per weekWe are hiring a Product Manager to join our Compliance Operations product team, with a focus on improving and scaling the client journeys that sit at the heart of our risk and regulatory operations. This role is ideal for someone passionate about simplifying complex processes while maintaining rigorous standards for compliance, control, and customer experience.You will work closely with a Staff Product Manager to accelerate the global rollout of our next-generation compliance and onboarding platforms. Your work will directly impact how we onboard clients, manage authorised contacts, and perform periodic reviews - key journeys for our regulated business.This is a high-ownership role at the intersection of operations, compliance, and technology. You'll partner with design, engineering, legal, and business stakeholders to reimagine critical compliance workflows that scale across regions and regulatory environments.What you'll do
  • Accelerate rollout in parallel streams: Work with the Staff PM to coordinate the staged delivery of compliance workflows across different regions and customer types, ensuring onboarding, ID&V, and periodic reviews can be rolled out and completed independently but coherently.
  • Clearly articulate the product value proposition to key stakeholders (including ROI), ensuring that product solves its customer needs, and meets desired KPI's
  • Own high-impact client journeys: Take ownership of complex, regulated flows such as onboarding, managing authorised contacts, and periodic KYC reviews, with a focus on reliability, clarity, and traceability.
  • Ensure completeness and accuracy: Deliver end-to-end ownership of initiatives like ID&V rollout, ensuring technical implementation, stakeholder alignment, and operational readiness are all handled to a high standard.
  • Be technically thorough: Collaborate deeply with engineering on implementation details, APIs, edge cases, error handling, and data flows to ensure production-readiness for every workflow.
  • Drive operational efficiency: Identify manual, repetitive, or error-prone steps and work to automate or streamline them, reducing operational overhead and risk.
  • Translate rules into products: Convert compliance policy and internal processes into clean, executable workflows with built-in auditability and traceability.
Collaborate across domains: Partner with legal, compliance, ops, engineering, and product teams to localise compliance flows and ensure platform readiness at scale. * Champion internal users: Ensure onboarding and CLM analysts have the intuitive, efficient tools they need to carry out compliance processes effectively and confidently.
  • Change Management: Effectively manage the introduction of new and updated products into the organisation and customer base
What you'll need
  • 3-5+ years of product management or operational product ownership experience, ideally in fintech, regtech, or complex B2B environments.
  • Strong analytical and systems thinking skills- you understand how rules, people, and systems interact across end-to-end journeys.
  • Experience working on regulated workflows (e.g. onboarding, KYC, AML, fraud detection, or case management) is a big plus.
  • Passion for streamlining operational workflows and understanding the “jobs to be done” of internal users.
  • Comfortable navigating ambiguity, breaking down complex processes into clear deliverables.
  • Ability to align stakeholders and work cross-functionally across product, compliance, legal, engineering, and ops.
  • Excellent written and verbal communication skills- especially when writing user stories, documentation, or articulating regulatory logic.
  • Familiarity with Agile methodologies and experience working in iterative, fast-paced environments.
Why Ebury?
  • Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
  • Dedicated Mentorship: Learn directly from experienced Heads and Product Team Leads who are invested in your success.
  • Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
  • Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
  • Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
  • Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
  • Central London Office: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!You can also connect with me on LinkedIn - Gabriella Cheston#LI-GC2#LI-HYBRIDAbout UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.Please submit your application on the careers website directly, uploading your CV / resume in English.

Ebury