Medical Support Secretary

NHS

  • Walsall
  • £24,465 per year
  • Permanent
  • Full-time
  • 6 hours ago
You will be working within our busy Paediatric Department to provide an efficient, effective and secretarial support service as directed by The Care Group Support Manager/Team Leader to support the smooth running of the clinical team.Main duties of the jobWe are looking for a highly motivated individual to provide comprehensive administrative and clerical support to the Paediatric Department as directed by the Team Leader and/or Care Group Support Manager. The successful candidate must be able to work using their own initiative, and also as part of a busy team. Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff. A working knowledge of the Trust internal systems would be advantageous for this post.About usWalsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which will commence in 2021 We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes. Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. We are committed to delivering high quality care in our wards and services and as part of our improvement plan to become an outstanding Trust by 2022 We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.DetailsDate posted04 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year per annum, pro rataContractPermanentWorking patternFull-timeReference number407-WCCSS-7381773Job locationsWalsall Healthcare NHS TrutMoat RdWalsallWS2 9PSJob descriptionJob responsibilitiesKey Responsibilities1. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.2. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.3. To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.4. Maintain, collate and compile data/information from appropriate IT packages i.e. Careflow, Fusion etc. in a prompt and efficient manner.5. Provide secretarial support relating to office procedures including photocopying, taking phone calls, filing, faxing, ordering and tracking medical records, Answering and directing emails, Booking follow up appointments ,dealing with incoming and outgoing post as required.6. Arranging meetings for departmental team members as directed by Medical Secretaries.7. Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.8. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.9. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.10. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.please refer to JD for more description Job descriptionJob responsibilitiesKey Responsibilities1. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.2. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.3. To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.4. Maintain, collate and compile data/information from appropriate IT packages i.e. Careflow, Fusion etc. in a prompt and efficient manner.5. Provide secretarial support relating to office procedures including photocopying, taking phone calls, filing, faxing, ordering and tracking medical records, Answering and directing emails, Booking follow up appointments ,dealing with incoming and outgoing post as required.6. Arranging meetings for departmental team members as directed by Medical Secretaries.7. Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.8. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.9. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.10. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.please refer to JD for more descriptionPerson SpecificationQualificationsEssential
  • GCSE's in Mathematics and English
  • Audio typing qualification or relevant experience
  • NVQ in office administration or equivalent experience
ExperienceEssential
  • Previous experience in office environment
  • Basic knowledge of a range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)
Desirable
  • Previous experience of working in a Healthcare environment
SkillsEssential
  • Good verbal and written communication skills
  • Good Organisational Skills
  • Good Teamworking skills
KnowledgeEssential
  • Clear understanding of confidentiality and data protection issues
Desirable
  • An understanding of medical terminology
Person SpecificationQualificationsEssential
  • GCSE's in Mathematics and English
  • Audio typing qualification or relevant experience
  • NVQ in office administration or equivalent experience
ExperienceEssential
  • Previous experience in office environment
  • Basic knowledge of a range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)
Desirable
  • Previous experience of working in a Healthcare environment
SkillsEssential
  • Good verbal and written communication skills
  • Good Organisational Skills
  • Good Teamworking skills
KnowledgeEssential
  • Clear understanding of confidentiality and data protection issues
Desirable
  • An understanding of medical terminology

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