Senior Product & Brand Designer

Zapp

  • London
  • Permanent
  • Full-time
  • 2 months ago
Senior Product & Brand DesignerLocation: Battersea, London (Onsite, 5 days/week)About ZappZapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.About the RoleWe're looking for a Senior Product & Brand Designer who thrives at the intersection of usability, design strategy, and brand expression. You'll lead design for both our customer-facing app and internal tools used by our operations and commercial teams, ensuring seamless and scalable experiences across the board. Bonus points if you bring a brand-savvy eye that can shape how people feel about our product-from first glance to repeat order.You'll work closely with the company's Founder to continue our mission to build the most loved on-demand delivery experience in the world. You'll thrive here if you're driven by deep user empathy, passionate about thoughtful design, and able to move fast without compromising craft or clarity.Responsibilities
  • Lead product design efforts for our mobile app, internal operations/commercial tools and brand/marketing initiatives.
  • Partner closely with Product, Engineering, Operations and Commercial teams to define user problems and co-create practical, elegant design solutions. Communicate design concepts and research findings effectively.
  • Map out user flows, wireframes, and high-fidelity designs that balance usability, efficiency, data accuracy and visual clarity. Use Figma for wireframes, mockups, and prototypes and experiment with AI tools to accelerate design and handoff.
  • Conduct user research, usability testing, and field observation with internal teams (Warehouse, Customer Experience, Supply Chain, Category Managers) and visiting our Distribution and Fulfilment Centers to understand real-world needs.
  • Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management) focusing on core workflows like picking, packing, and dispatching in a bustling fulfillment center - and dispatching across different environments (handhelds, desktops).
  • Contribute to and help evolve our design system-standardising a component library, establishing design processes, and improving documentation for consistency and scalability.
Ideal candidate profile: Requirements
  • 5+ years of UI/UX/Product/Brand design experience across consumer-facing apps and complex internal tools, ideally in logistics, retail/e-commerce, or on-demand services.
  • Strong portfolio showcasing your end-to-end design process, product thinking, problem-solving ability, and refined visual design.
  • Proven ability to conduct user research and apply user-centered design principles to develop thoughtful, usable, and delightful solutions.
  • Passion and love for what we do with world-class commitment to every single detail
  • Proficiency in Figma (mockups, components, prototyping), with a deep understanding of design constraints and opportunities across web and mobile platforms. Interest in using AI to optimize workflows.
  • Experience collaborating in fast-paced, cross-functional environments; startup mindset with high comfort in ambiguity and rapid iteration.
  • Excellent communication, collaboration, and problem-solving skills.
  • Bonus: Experience designing branded experiences-such as in-app promotions, launch campaigns, or marketing visuals for physical products -that align with and elevate the brand.
Benefits:Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.Of course we also offer:
  • Competitive salary & equity package.
  • 25 days of annual leave plus bank holidays.
  • Private Health Insurance.
  • Extended sick pay and maternity/paternity leave pay.

Zapp