Customer Service Coordinator

Tarmac

  • Colchester, Essex
  • Permanent
  • Full-time
  • 6 days ago
Join Our Team as a Customer Service Coordinator - Make a Real Impact Every DayAre you passionate about delivering exceptional customer experiences and looking for your next permanent opportunity? If you're a proactive and detail-oriented individual who thrives in a fast-paced, team-driven environment, we may have just the role for you. We're on the lookout for a Customer Service Coordinator to become a key part of our dynamic Customer Service Team, acting as the friendly and professional face of Tarmac in daily interactions with our valued customers.Main ResponsibilitiesAs a Customer Service Coordinator, you'll work cross-functionally to ensure smooth and effective communication with customers, supporting their needs from initial contact through to resolution. Your responsibilities will include (but are not limited to):
  • Taking ownership of customer enquiries and orders via phone and email, ensuring timely and accurate resolution
  • Delivering a high standard of customer care, creating a positive experience with every interaction
  • Performing data entry and sales processing with precision, maintaining accurate records throughout the day
  • Collaborating with team members to exchange information and resolve issues efficiently
  • Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
  • Maintaining accurate customer data within the CRM system
  • Communicating regularly with internal departments such as Finance, Depot, and Purchasing
  • Supporting the delivery of in-demand products and contributing to business profitability
  • Building strong relationships with key stakeholders, introducing new products and technologies
  • Developing industry-leading product knowledge through training, research, and self-study
This is a Monday to Friday role with a rostered Saturday morning (worked from home). After successful training, the position offers the flexibility of hybrid working as part of a team rotation.The Ideal CandidateWe're looking for someone who brings energy, precision, and a customer-first mindset to the role. The ideal candidate will:
  • Be confident using IT systems and quick to learn new tools (training provided)
  • Have a positive, approachable attitude and strong communication skills
  • Demonstrate resilience and tenacity under pressure
  • Deliver first-class customer service with attention to detail
  • Thrive in a fast-paced, collaborative team environment
Why UsIn addition to this role we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:
  • Bonus scheme
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to our Employee Assistance helpline for free and confidential advice
  • Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
  • Training and development opportunities
Interested? Why not click here to find out more? Go on... are you ready to build your future?Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.#Tarmac #TarmacCareers #Customerservice #Customers #Orders #LI-CW1Tarmac Trading Limited

Tarmac