Customer Service Coordinator

Morson Talent

  • Colchester, Essex
  • £20.00 per hour
  • Permanent
  • Full-time
  • 21 days ago
  • Apply easily
Your role as a Customer Service Coordinator will involve:
  • Managing customer enquiries via telephone, online platforms, and email — from initial contact through to final delivery.
  • Delivering an exceptional customer service experience, ensuring high standards of care, professionalism, and attention to detail at all times.
  • Accurately completing data entry and processing customer orders in a timely manner.
  • Collaborating with colleagues and other stakeholders to clarify information, share updates, and resolve customer queries effectively.
  • Maintaining accurate and up-to-date customer records in the CRM system.
  • Building and nurturing strong relationships with key stakeholders within the customer account base.
  • Liaising with Fleet and Capacity Planners to confirm transport and material availability.
  • Keeping customers informed throughout the process, enabling efficient planning of transport resources to meet commercial demands.
Essential:
  • Customer Service Skills
Desired:
  • They use the SAP system, knowledge on this is favoured, but not essential

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