Service Account Manager

Unity Resourcing

  • Harrogate, North Yorkshire
  • £27,000 per year
  • Permanent
  • Full-time
  • 7 days ago
Service Account ManagerSalary - £27,000 p/aBenefits including 32 days holiday (including stats), gym membership, employee wellbeing program and on-site parking.Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment.Role and Responsibilities
  • Managing service accounts
  • Maintain an excellent level of customer service
  • Managing Field Engineers diaries and booking appointments
  • Ensure SLAs are adhered to
  • Updating customer portals
  • Providing quotations to customers and following up
  • Producing and sending out invoices
  • Keep the system up to date and create new customer profiles
  • Raise more complex problems with the Technical Team and Senior Service Account Manager
Candidate Responsibilities
  • Strong communication skills
  • Diary Management experience
  • IT Literate
  • Strong experience in a similar busy and fast paced office environment
  • Relevant telephone based customer service experience
  • Previous account management or engineer diary management in service
  • Excellent attention to detail
To apply for this fantastic opportunity please send your CV to Kitty via the link provided.

Unity Resourcing