Support Medical Secretary

NHS

  • Stoke-on-Trent
  • £24,937-26,598 per year
  • Contract
  • Full-time
  • 10 hours ago
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.Division: Network ServicesJob Title: Support Medical Secretary/Trauma & OrthopaedicsBand: Band 3Location: Royal Stoke University Hospital, UHNMHours: 37.5 hours per weekAn exciting opportunity has arisen for a medical secretary within the Spinal Team, Trauma & Orthopaedics.The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate.Main duties of the jobThe post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader and will be responsible for their own time management and will prioritise own workload ensuring that clinical letters are accurately typed in chronological order/clinical priority. The post holder will need to be able to work well under pressure and concentrate in a busy work environment.Will be required to support the Medical Secretary Team Leader and specialty team in the delivery of inpatient waiting list management, taking into account application of national RTT rules and to assist in the appropriate utilisation of theatres.Will be responsible for sorting and distributing incoming/outgoing information in a timely manner and ensuring that patients notes are requested and provided in a timely manner. The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the departmentWill be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.About usUniversity Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year per annumContractFixed termDuration12 monthsWorking patternFull-timeReference number205-6923444-EJob locationsRoyal Stoke University HospitalNewcastle RoadStoke on TrentST4 6QGJob descriptionJob responsibilitiesPlease refer to detailed job description.The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate. Job descriptionJob responsibilitiesPlease refer to detailed job description.The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate.Person SpecificationEssentialEssential
  • Good General Education to include GCSE English or equivalent
  • Word processing or equivalent experience
  • Secretarial/clerical background
  • Typing skills
  • Knowledge of Microsoft Office Packages
  • Good communication
  • Ability to work in a demanding, pressurised environment
  • Team player
Desirable
  • Previous experience working in a Healthcare environment.
  • Knowledge of medical terminology
  • Knowledge of the Hospital EPR Systems
EssentialEssential
  • Able to use own initiative
Person SpecificationEssentialEssential
  • Good General Education to include GCSE English or equivalent
  • Word processing or equivalent experience
  • Secretarial/clerical background
  • Typing skills
  • Knowledge of Microsoft Office Packages
  • Good communication
  • Ability to work in a demanding, pressurised environment
  • Team player
Desirable
  • Previous experience working in a Healthcare environment.
  • Knowledge of medical terminology
  • Knowledge of the Hospital EPR Systems
EssentialEssential
  • Able to use own initiative

NHS