Cluster Sales Manager

RBH Hospitality

  • Brentford, Greater London
  • Permanent
  • Full-time
  • 19 days ago
The Sales HubRBH is proud to operate a dedicated Sales Hub that supports a diverse portfolio of hotels across the UK, driving commercial success through strategic sales activity, strong account management, and a proactive approach to new business. This centralised team works hand-in-hand with our hotels, brands, and partners to deliver results and ensure we stay ahead in a competitive marketplace.Cluster Sales ManagerWe are seeking a driven and results-focused Cluster Sales Manager to join our Head Office Sales Hub team at RBH. This is a fantastic opportunity to play a pivotal role in delivering commercial growth across a portfolio of hotels, while building lasting relationships with key clients, partners, and industry stakeholders.In this role, you will have the unique opportunity to work across multiple brands and market segments, leveraging brand resources, sales tools, and your own creativity to identify and convert new opportunities. You will be responsible for protecting and growing existing accounts, driving new business, and ensuring that all activity is aligned with the hotels’ budgets and commercial strategies.Why This Role Matters?It’s a chance to make a measurable impact on the performance of multiple hotels across the RBH portfolio. You’ll be at the heart of the action, supporting hotels to achieve and exceed their budgets, building strong partnerships, and driving revenue across all segments. Your work will directly influence business performance, customer relationships, and market positioning.What You’ll Be DoingReporting into the Divisional Sales Director, you will lead commercial planning, account management, and proactive sales activity for your cluster of hotels.Drive Commercial Success· Build commercial plans that reflect each hotel’s budget and overall strategy.
· Research and identify new business opportunities across all segments.
· Review and recontract all national and local contracted accounts.
· Account manage a portfolio of key and local accounts, ensuring pricing, visibility, and production align with expectations and strategy.
· Monitor account production and drive proactive activity to maximise revenue.
· Negotiate rates and manage relationships with third-party agents.Deliver Excellence in Account Management· Maintain accurate account activity and forward planning on Salesforce.
· Ensure accuracy in reporting, including monthly new business conversion and pipeline tracking.
· Achieve weekly customer engagement credits and budget targets.
· Conduct site showrounds for clients, agents, and partners.
· Coordinate and implement brand promotions and initiatives such as IHG Guest Recognition Weeks.Collaborate & Represent· Work closely with hotel teams, brands, and third-party partners to align activity with commercial goals.
· Drive engagement of the Refer & Reward incentive across hotel teams.
· Utilise brand tools and resources to drive enquiries and conversion.
· Support external advertising and promotional initiatives, including platforms like Amadeus GDS and Agency360.
· Represent the hotels at industry events and partner engagements.
· Conduct local area walks and use tools like Glenigan reports to identify new opportunities.About You· Sales expertise: Experience in proactive sales and account management within hospitality or a related industry.
· Commercial mindset: Strong ability to analyse performance, identify opportunities, and drive results.
· Organised and detail-focused: Able to manage multiple priorities while ensuring accuracy in reporting and planning.
· Experience using CRM systems (preferably Salesforce) and sales performance tools.
· Communication skills: Strong written and verbal abilities to build relationships and present strategies.
· Collaborative approach: Able to work with multiple stakeholders across hotels, brands, and third-party partners.
· Proactive thinking: Always looking for ways to grow revenue and improve processes.This role is ideal for a Sales Executive or National Account Manager looking to step up, or a Cluster/Regional Sales Manager seeking a role with variety, autonomy, and portfolio impact.Why You’ll Love This RoleThis is an opportunity to work at the core of RBH’s commercial success, with the chance to influence multiple properties, build relationships across the industry, and see the direct results of your work. You’ll be part of a collaborative, high-performing sales hub that values initiative, creativity, and results.Plus, you’ll be backed by RBH’s supportive culture—a company that puts its people first and offers incredible career growth opportunities.The Recruitment Process:
At RBH, we see recruitment as a two-way journey—an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks.Perks You’ll Love:Discounted hotel stays for you and your loved ones across the RBH portfolio.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme—earn up to £250 per referral.
Wagestream—flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty at hotel properties, saving you over £1000 per year.Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.

RBH Hospitality