Customer Service Administrator
- Kingston upon Thames
- £27,789 per year
- Permanent
- Full-time
Salary: £27,789.00 per annum + Benefits!
Contract: Full time, Permanent
Hours: Monday – Friday, based on 37-hour week, Monday to FridayWe are Kingston University Services Company (KUSCO), we provide a comprehensive repair and maintenance service for systems, plant, and equipment on Kingston University sites.Are you a friendly, professional, and proactive individual who enjoys helping others and being part of a team that truly makes a difference?KUSCO is looking for a Customer Service Administrator to be the face of Kingston University, supporting students, staff, and visitors across multiple campuses.As a Customer Service Administrator, you’ll play a key role in ensuring a warm welcome and smooth experience for all who interact with the University.From working on the busy reception desks and switchboards to supporting vital admin functions behind the scenes, you’ll be an integral part of a service-led, people-focused team.In addition to this, as our Customer Service Administrator you will be responsible for:Reception & Switchboard Responsibilities
- Act as the first point of contact at reception for students, staff, visitors, and contractors.
- Provide information and directions, check IDs, and ensure a professional and friendly welcome.
- Answer incoming calls and direct them appropriately or provide general information.
- Support communication during emergencies, following the University’s protocols.
- Assist with events such as Open Days, Graduation, and Welcome Weeks.
- Carry out administrative duties such as managing lost property, ID card collection, and access control.
- Maintain a tidy, secure reception area and ensure end-of-day checks are completed.
- Provide admin support for maintenance and service teams, using internal systems to log and manage work orders.
- Raise purchase orders, liaise with suppliers, and track invoices through the Unified finance system.
- Manage KU staff locker administration and monitor office supplies.
- Maintain accurate records and ensure GDPR compliance in all dealings with staff, students, and the public.
- Strong interpersonal and communication skills – you enjoy working with people and can stay calm under pressure.
- Good working knowledge of Microsoft Office (Outlook, Word, Excel, Teams).
- A team player who’s flexible and happy to support across different sites when needed.
- Well-presented, uniformed, and professional with a positive and helpful attitude.
- Physically fit and confident working on your own initiative.