Temporary customer service administrator

• Respond to customer queries via email, phone, and other communication channels promptly.
• Handle complaints with professionalism and escalate issues where necessary.
• Maintain accurate customer records and update databases as required.
• Provide detailed information about products or services to customers.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Assist with administrative tasks related to customer service operations.
• Contribute to improving customer satisfaction by suggesting process enhancements.
• Ensure compliance with company policies and procedures during all interactions.

• Previous experience in a customer-facing role, ideally within the business services industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer service software and databases.
• An organised approach with attention to detail.
• The ability to work effectively in a fast-paced environment in Croydon.
• A positive attitude and a commitment to providing excellent service.

• Temporary contract offering flexibility in work hours.
• Opportunities to gain experience in the business services sector.
• A collaborative and supportive working environment in Croydon.
• Potential for future opportunities within the organisation based on performance.

Michael Page