Customer Service Administrator

Julie Rose Recruitment

  • Sevenoaks, Kent
  • £75.00 per hour
  • Temporary
  • Full-time
  • 29 days ago
  • Apply easily
JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunchDue to the role being temporary to permanent you must be available to start within a week.Duties for the Customer Service Administrator:
  • Schedule planned maintenance for in house and subcontracted labour.
  • Update planned maintenance jobs with status updates.
  • Maintain client compliance systems.
  • Develop working relationship with Operations Team and clients to deliver best in class service.
  • Working to a range of performance KPI’s.
  • Oversee the logging and close down of reactive calls.
  • Administration duties.
Person Specification for the Customer Service Administrator:
  • Good literacy and numeracy skills.
  • IT literate – MS Office, Laptop, Tablet.
  • Excellent customer service skills ideally within a helpdesk/contact centre environment.
  • Ability to work to deadlines and targets.
  • Ability to work sometimes under pressure.
Company Benefits:
  • 20 days holidays, rising yearly to 25 days
  • Free parking onsite
  • Pension enrolment scheme
  • Private healthcare options available following probation period
  • Social events with colleagues, friends, and family
This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is £25,000 / £25,550. Full training will be given. This is a company that like to train and progress their staff.

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