Guest Services Ambassador

• Serve as the primary point of contact for all visitors and employees entering the lobby area.
• Greet visitors in a professional, friendly, and courteous manner.
• Provide directions, answer inquiries, and assist with general information about the premises.

• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.
• Monitor CCTV cameras and report any incidents or concerns.

• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively.
• Address any complaints or issues in a professional and timely manner.

• Receive and distribute incoming mail, packages, and deliveries.
• Coordinate and track outgoing couriers and shipments.
• Ensure accuracy and security in handling confidential or sensitive mail.

• Manage the phone system and direct calls to the appropriate individuals or departments.
• Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs.

• Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and teardown.
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants.

• Provide general administrative support, including managing office supplies, equipment, and inventory.
• Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required.
• Maintain accurate records and documentation related to reception and lobby operations.

• High school diploma (Bachelor's degree preferred) with a minimum of 5 years of experience in a customer service or receptionist role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to remain calm and professional in high-pressure situations.
• Knowledge of office management software and systems.
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
• Ability to multitask, prioritize, and manage time effectively.
• Detail-oriented with a focus on accuracy.
• Basic understanding of security protocols and access control systems.
• Professional appearance, demeanor, and positive attitude.

Jones Lang LaSalle