Solutions Consultant

BCD Travel

  • United Kingdom
  • Permanent
  • Full-time
  • 12 days ago
About Us:At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.See what life is about at BCD M&E atAbout the role:We are looking for a Solutions Consultant to join our Delegate Management Services team.This is a technical role, supported by the Senior Solution Consultant and Solutions Manager, which will involve planning and delivery of the technical delegate management (DM) solutions to include but not limited to; on-site technology hardware/software, registration systems, apps, and other innovative event technologies to deliver first-class customer service and project delivery which meets and exceeds client expectations.Sound like you? Read on!As a Solutions Consultant you will:
  • Be the 'go-to' knowledge holder on registration builds, mobile apps, and delegate management technologies including project and system set up, configuration, websites and communications and integration with a view to become a solutions product expert
  • Support with the build, configuration and delivery of projects using third-party technology and in-house equipment.
  • Partner with suppliers to deliver onsite IT equipment across multiple projects
  • Test and understand capabilities of prospective technologies and support with implementation
  • Troubleshoot Delegate Management solution technology issues and escalating when necessary.
  • Assist with identifying appropriate technical solutions based on the project brief for both registration websites and onsite.
You're Good At:
  • Coordinating and managing cross-functional projects with ease.
  • Creating clear and concise documentation to ensure smooth transitions.
  • Building strong relationships with stakeholders and clients.
  • Navigating and troubleshooting technology solutions effectively.
  • Keeping financial projects on track and within budget.
You Might Also Have:
  • Experience in the event tech or project management industry.
  • A knack for understanding and implementing technical solutions.
  • Strong analytical skills for monitoring budgets and performance.
  • The ability to work in a fast-paced environment and adapt to change.
  • Previous experience working with third-party suppliers or vendors.
Our Benefits for this role:
  • Birthday day off
  • 23 days holiday plus bank holidays
  • Holiday Purchase Scheme - allowing up to 5 additional holidays days
  • Life Assurance x1 your annual salary
  • Discounted rates on Hotels & Travel
  • Gym & Fitness Discounts
  • Pension Scheme
  • Company Sick pay
  • Lifestyle Benefits
You should know:
  • This is a hybrid role that requires 2 days a week in either the Fleet office
  • Our standard working hours are 9.00 - 17.30 with an hour break
  • You must have the right to work in the UK
  • You must have the ability and want to travel in the UK and Overseas
How to apply:Click apply now to be consideredTHE PERKSFlexible WorkingWe believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.Room to GrowOur line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.Everyone has a voiceWe thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.Make your moveThe diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.We've got you coveredOur extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.We're positive. You'll love it.It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.#LI-MB1#LI-EM1#LI-LZ1
#LI-KW1
#LI-Remote#LI-Hybrid#LI-Onsite

BCD Travel