Customer Service Administrator
- Worksop, Nottinghamshire
- £12.50 per hour
- Contract
- Full-time
- Contract
- Posted 17 hours ago
- £12.50 per hour GBP
- Salary: £12.50 per hour
WorksopSALARY AND BENEFITS:
£12.50phWorking Patterns:
Any 5 of 7 days, 8 hours per day with an average of 40 hours as an average working week. Between 6am and 6pmROLE INFORMATION:
- Proactive and reactive communication with customers
- Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
- Liaising with planning and transport regarding late and failed deliveries as well as re-booking
- Supporting the continuous improvement of customer services department
- Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
- Contacting delivery points for follow ups.
- Debriefing site transportation system accordingly to match the paperwork received.
- At least two years' experience in a similar role is essential.
- Own transport is preferable or able to get to site.
- Confident manner on the phone as you will be speaking to customers.
- Work effectively as part of a team.
- Knowledge of Microsoft Packages.
- Efficient with inputting data on to systems.
- Generating accurate and timely reports.
- Well Organised and capable of managing tasks.
- Good Numerical and IT Skills.