Customer Service Advisor / Administrator

Pertemps

  • Chesterfield, Derbyshire
  • Temporary
  • Full-time
  • 14 days ago
Job DescriptionPertemps are proud to be recruiting on behalf of Royal Mail - one of the UK's most trusted and iconic brands - for Customer Service Advisor / Administrator to join their dedicated team based in Chesterfield. This is an excellent opportunity for individuals with strong communication and administration skills to work in a fast-paced, supportive environment at the heart of Royal Mail's customer operations.Your main duties will include:
  • Dealing with vehicle repair requests via email, deciding on the quickest and most cost-effective repair route
  • Inbox management
  • Database management
  • Arranging vehicle movements
  • VOR chasing (vehicle off the road)
Desirable Experience:
  • Motor claims experience
  • Experience working within the accident repair industry
  • Experience working within a Fleet environment
Essential Experience
  • Proficient in all Microsoft applications, including Excel and Outlook
  • Experience working in a fast-paced administrative team
  • Professional and confident telephone manner
  • Ability to work off own initiative
Other Information:
  • Working Hours: You will be required to work a mixture of shifts between 6am - 2pm, 7am - 3pm and 8am - 4pm. Your hours will be worked across Monday - Friday, however there will also be a requirement to work 1 in 4 Saturdays, which will be rota' d. The role will require you to be based in the office at least 3 days per week, however you will need to spend the full week in the office during your training.

Pertemps