Fraud & Recovery Project Delivery Manager

AIG

  • London
  • Permanent
  • Full-time
  • 8 days ago
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Fraud & Recovery Project Delivery Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.A bit about the role:
  • The Claims Fraud & Recovery Delivery PM will report to the Head of Fraud and Recovery operations/performance.
  • They will be responsible for the program and project management of claims fraud and recovery strategy including Subrogation & Salvage specific initiatives as well as internal and claims fraud detection. Including but not limited to; improvement projects, stakeholder engagement, executive communications and supporting the implementation of a global change and transformation agenda.
  • The role will support the International & NAM head of Fraud & Recovery to track, structure and deliver the claims strategies and ensure consistency and efficiencies where applicable.
  • This is a project management/delivery and operational role not a data analyst position.
How you'll make an impact:
  • Effectively deliver improvement initiatives and projects globally for claims Recovery & Fraud functions; working closely with the existing recovery & fraud teams to deliver high quality project outcomes.
  • Work in close collaboration with the regional leaders to support their change agenda.
  • Maintain project documentation including reporting, plans, risk register, Powerpoint communications and action trackers.
  • Accountable for ensuring successful delivery of a project that is completed on-budget, on-time, benefits realization, and with client satisfaction
  • Challenge current processes and ways of working to identify improvement opportunities and drive positive change.
  • Support the business SMEs to drive outcome based execution plans and then operationalize them with the wider Fraud & Recovery Operations COE.
  • Execute Global and International strategic initiatives to ensure we embed change. Understand the local requirements whilst recognizing the importance of consistency and alignment.
  • Maintain strong stakeholder engagement and communication with a focus on collaboration.
  • Work with Global teams across Privacy, Legal, Compliance & Operational Risk Management (ORM) to ensure all recovery implementation is compliant.
  • In collaboration with Global Fraud & Recovery Operations COE, support in maintaining Recovery & Fraud policies, standards, and controls supporting/delivering training where necessary.
  • Design and write regular communications for both internal stakeholders and senior claims leaders, utilising word and Powerpoint.
  • Responsible for project planning, status reporting, communication, project financials and issue/risk escalation on individual projects.
  • Work in close partnership with the Claims Operations functional areas - TPA Management, Vendor Management, Business Intelligence, GQA & claims operations to deliver recovery strategic objectives.
What you'll need to succeed
  • The successful candidate will have proven experience in project delivery and the production of high quality project deliverables and have the ability to communicate and influence at varying levels. The individual will also have a knowledge of claims recovery and fraud or specialized functions gained from within the Insurance industry ideally within claims.
  • Ideally, the candidate will also have a proven track record as an effective change agent. The candidate will possess a strong business and process mindset and skills to influence and drive continuous improvement. They will be self-motivating and the drive to work independently and within a global team.
Experience:
  • Proven experience within project delivery / programme management, ideally within Claims and/or Claims Recovery or Fraud Insurance.
  • Experienced in project delivery including reporting, budget tracking, lessons learned.
  • Excellent communication skills including the ability to develop and present clear and concise analysis and recommendations
  • Proven ability to dissect complex business issues, perform research, prioritize tasks and analysis, and synthesize conclusions
  • Insurance, project delivery or consulting experience preferred.
  • Expertise in Continuous Improvement Methodologies.
  • Comfortable with project finances and development of business cases.
  • Commercial mindset with a proven track record of making sound decisions backed by data
  • Collaborative approach with the ability to influence stakeholders and drive continuous improvement positively through partnership
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .Functional Area: OP - OperationsAIG Claims, Inc.

AIG