Sales Manager (Inside Sales)

Blackhawk Network

  • Hemel Hempstead, Hertfordshire
  • Permanent
  • Full-time
  • 1 month ago
About Blackhawk Network:At Blackhawk Network (BHN), we’re shaping the future of branded payments—powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Overview:Job Title: Sales Manager (Inside Sales)Contract: PermanentWorkplace: Hybrid – 2 days in office per week in Hemel Hempstead OfficeHours: 35 HoursReports to: Sr. Director, Sales Development (Incentives)We’re looking for a commercially minded Sales Manager to lead our high-performing UK Inside Sales Team. You’ll manage a team of 9 reps focused on customer growth, retention, and sales execution. This is a hands-on leadership role with a strong focus on data-driven performance management, sales coaching, and revenue delivery through our flagship platforms: One4all, Hawk Select, and Hawk Marketplace. Responsibilities:
  • Team Leadership & Coaching: Manage, mentor and develop a team of Inside Sales Reps to exceed sales and growth targets across B2B customer accounts.
  • Sales Insights & Reporting: Leverage Excel and Power BI to monitor performance, analyse sales trends, and identify skill gaps or opportunity areas.
  • Revenue Growth: Spot commercial opportunities across the team’s account base, drive upsell/cross-sell motions, and create structured sales plans.
  • Strategic Execution: Work closely with the Senior Director to implement tactical plans aligned to business goals and the 13-period commercial calendar.
  • Customer Engagement: Support account strategy, including QBRs and strategic deal development, ensuring reps position the right BHN product for every use case.
  • Process & Efficiency: Drive best practices in pipeline hygiene, CRM use (Salesforce), and sales operations. Implement process improvements to optimise performance.
  • Collaboration: Partner with Marketing, Enablement, and Product to roll out campaigns and provide feedback on market needs.
Qualifications:
  • Proven experience in sales team leadership, ideally within prepaid, rewards, or tech-driven B2B industries.
  • Strong analytical skills with confidence in Excel, reporting tools (e.g. Power BI), and using data to inform strategy and coaching.
  • Comfortable interrogating numbers to find root causes and growth levers.
  • Exceptional coaching ability, especially for developing inside sales and early-career reps.
  • Ability to build a strong culture of accountability, positivity, and results.
  • Excellent stakeholder management and communication skills.
Benefits:
  • Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
  • Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
  • Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
  • Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
  • Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Candidate Journey at BHN
  • Stage 1: Shortlisting of suitable candidates
  • Stage 2: Screening Call
  • Stage 3: Interview(s) with Hiring Manager(s)
  • Stage 4: Task-based Assessment (if required)
  • Stage 5: Feedback/Hired
If you’re a performance-driven leader who thrives in fast-paced, commercial environments and knows how to turn data into action, we’d love to meet you

Blackhawk Network