Inside Sales Associate
- Uxbridge, Greater London
- Permanent
- Full-time
- Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
- Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
- Ensure the Sales teams compliance with Insight’s policies and procedures.
- Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
- Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
- Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
- Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
- Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager.
- Experience of working within a high performing team within a fast-paced, target driven environment
- High level of written and spoken English
- A confident, outward-looking, proactive communicator
- Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
- Previous experience using administration and ordering systems (such as CRM)
- Excellent time management skills and ability to work unsupervised, to tight deadlines
- Demonstrates general IT product knowledge of current information technologies
- Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients
- Ability to understand client needs and collaborate effectively with teammates
- Holds relevant professional Business Administration qualification, accreditation and or certification
- Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion
- Previous working experience gained in a sales environment