Band 4 Private Administration Coordinator

NHS

  • Hampstead, North West London
  • £33,094-36,195 per year
  • Permanent
  • Full-time
  • 1 day ago
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.Main duties of the jobThe Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit's administration services and daily functions.Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.This position will also require cross site working to the Hadley Wood Hospital when required.About usThe Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow linkhttps://www.royalfreelondonjobs.co.uk/DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 4Salary£33,094 to £36,195 a year per annum inclusive of HCASContractPermanentWorking patternFull-timeReference number391-RFL-7441281Job locationsRoyal Free HospitalPond StreetHampsteadNW3 2QGJob descriptionJob responsibilitiesPlease refer to the Job description and person specification attached to the vacancy for more information. Job descriptionJob responsibilitiesPlease refer to the Job description and person specification attached to the vacancy for more information.Person SpecificationRoyal Free World Class ValuesEssential
  • Demonstrable ability to meet the Trust Values
Education and professional qualificationsEssential
  • Degree level qualification or equivalent experience
  • Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
  • English and Maths at GCSE level or equivalent
Desirable
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development
ExperienceEssential
  • Previous experience of working in a front of house customer facing environment in a private healthcare environment
  • Experience and proven record of successful interaction and liaison with all levels of staff
  • Previous administrative and organisational experience
  • Experience of managing and prioritising own workload, working to deadlines and working under pressure
  • Experience of dealing with non-routine and complex problems
  • Substantial experience of dealing with the public
  • Substantial experience in a customer service environment
  • Experience of handling difficult or pressurised situations
  • Understanding of the requirements regarding patient confidentiality
  • Understanding of best practice in customer service environments
Person SpecificationRoyal Free World Class ValuesEssential
  • Demonstrable ability to meet the Trust Values
Education and professional qualificationsEssential
  • Degree level qualification or equivalent experience
  • Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
  • English and Maths at GCSE level or equivalent
Desirable
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development
ExperienceEssential
  • Previous experience of working in a front of house customer facing environment in a private healthcare environment
  • Experience and proven record of successful interaction and liaison with all levels of staff
  • Previous administrative and organisational experience
  • Experience of managing and prioritising own workload, working to deadlines and working under pressure
  • Experience of dealing with non-routine and complex problems
  • Substantial experience of dealing with the public
  • Substantial experience in a customer service environment
  • Experience of handling difficult or pressurised situations
  • Understanding of the requirements regarding patient confidentiality
  • Understanding of best practice in customer service environments

NHS