Customer Care Manager

• Manage and lead the customer service team to achieve performance targets.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Oversee the handling of customer complaints and ensure timely resolution.
• Monitor service quality and provide regular feedback to team members.
• Analyse customer service metrics and prepare reports for senior management.
• Collaborate with other departments to ensure a seamless customer experience.
• Train and mentor team members to enhance their skills and knowledge.
• Ensure compliance with company policies and industry standards.

• Prior experience in a leadership role within customer service or retail.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Proficiency in analysing data and using metrics to drive improvements.
• Excellent communication and interpersonal skills.
• A commitment to delivering exceptional customer experiences.
• Knowledge of best practices in customer service and team management.

• A competitive salary
• A permanent position with growth opportunities
• Comprehensive training and support to succeed in the role.
• A collaborative work environment in the retail industry.
• Generous holiday leave and other benefits.

Michael Page