This is a great opportunity to be part of a fantastic Customer Service team within an International company. This is a management role where you will be responsible for the day to day line management of a team of up to 6 people. You will need to be an experienced manager who enjoys working autonomously dealing with customer complaints and solving problems as well as day to day responsibility for a small team. You will be managing a team of people and be responsible for their development and ensuring that customers receive a high level of service. This role requires someone who has a genuine passion for Customer Care and providing a high level of Customer Service.The roleAs the manager, you will be responsible for leading and developing the team. You will be responsible for handling escalated email queries as well as telephone based complaints. You will need to ensure that customer queries are answered in a timely manner and that agreed standards are met. You will need to negotiate with customers with regards to complaint resolution and escalate any problems to the management team. You will work closely with the Management team..The ideal candidateYou must genuinely care about providing excellent customer service. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good complaint resolution skills and people management experience. Strong administration skills are also essential because you will be writing letters/emails on a daily basis. The ability to negotiate with customers with regards to complaint resolution is essential. You will need to be a good motivator and be experienced in day to day people management including performance reviews.Additional informationThis company offer free parking.
