Customer Service Administrator

Office Angels

  • Southampton
  • £13.00 per hour
  • Contract
  • Full-time
  • 27 days ago
Join Our Team as a Customer Service Administrator!Are you ready to make a difference in the medical and health industry? We are on the lookout for a dedicated and enthusiastic Customer Service Administrator to join our dynamic team in Southampton!Role Details:
  • Position: Customer Service Administrator
  • Contract Type: Fixed Term Contract
  • Contract Length: 4 weeks
  • Start Date: August 11, 2025
  • End Date: September 5, 2025
  • Working Pattern: Full Time
What You'll Do:
  • Be the Primary Contact: Act as the go-to person for orders, queries, and appointment coordination.
  • Enhance Communication: Liaise effectively between customers and our business partners to support seamless service delivery.
  • Handle Inbound Communications: Manage calls, emails, and letters with professionalism and a friendly demeanour.
  • Order Processing: Process new and repeat orders for stock and bespoke orthotic products efficiently.
  • Stock Management: Oversee stock movement and ensure timely delivery for patient appointments.
  • Issue Escalation: Know when to escalate complex issues to the Team Leader or Manager.
  • Appointment Coordination: Schedule and amend patient appointments to optimise clinic capacity and reduce delays.
What We're Looking For:
  • Strong communication skills with a cheerful and professional tone.
  • A proactive attitude and a passion for patient care.
  • Excellent organisational abilities to manage multiple tasks seamlessly.
  • Team player who thrives in a supportive and collaborative environment.
  • Previous experience in customer service, particularly in a medical or health setting, is a plus!
Benefits of becoming an Office Angels Temp:
  • Up to 29 days paid holiday
  • Free Parking
  • Access to free eye care vouchers
  • Access Online Discounts for 1000s of stores and brands
  • Access to wellbeing platforms
  • Free access to linked in learning courses
Next steps… Contact Jess Richardson at Office Angels South Coast at jessica.richardson@office-angels.com to hear about this or other opportunities. Alternatively, upload your CV to the Office Angels Website homepage.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels