Butler for Orient Express Sailing Yachts
- London
- Contract
- Full-time
The Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Butler always provides a personal six-star service to all guests.Key Responsibilities
- Provides a personalized, varied and professional guest service expected of a world-class butler service.
- Greets guests upon arrival and helps them to settle in their Suite, introducing the suite and ship's facilities.
- Gathers information from guests and ensures proper dissemination of such in all departments.
- Assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, suite decoration, etc.) as per SOP manual.
- Provides concierge type services and accompanies guests onboard the vessel as needed.
- Observes guests' routine to anticipate needs ensuring maximum satisfaction.
- Collects guests from the gangway and escorts them to their suites on embarkation day (check in) and explain the suite functions and amenities.
- Provides breakfast, lunch, dinner including 24-hour room service to guests upon their request.
- Provides daily canapés, teatime, turndown and bar service to guests upon their request, in respect of USPH guidelines and protocols.
- Makes onboard reservations, pack/unpack and shine shoes for guests upon their request.
- Ensures deliveries (such as laundry, gifts, times fax etc.) to guest suites.
- Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up.
- Active participation in onboard training programs.
- Additional duties, not mentioned here, will be expected as per management request.
- Fluent English and two additional international languages required (French, Spanish, Mandarin, German).
- Education: High school degree or related. Formal training in an established Europe-based Butler school mandatory.
- Previous professional experience: 2 - 3 years in a similar capacity in a luxury environment.
- Shipboard experience: Not required.
- Valid STCW certificates.
- Valid Pre-Employment Medical.