Head Butler for Orient Express Sailing Yachts
- London
- Contract
- Full-time
The Head Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Head Butler manages the Butlers team on a daily basis, including scheduling, resolving issues pro actively and efficiently, training and coaching, etc. The Head Butler always provides a personal six-star service to all guests.Key Responsibilities
- Provides a personalized, varied and professional guest service expected of a world-class butler service.
- Ensures that each Butler under his/her supervision reports to their assignment on time and properly groomed and dressed - clean uniform and proper shoes, name tag, and any other uniform-related items.
- Ensures that during embarkation all Butlers go to the guest suites assigned to them, introduce themselves and explain the services they will be offering during the voyage.
- Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up.
- Active participation in onboard training programs.
- Responsible for the management, update and communication of the rotation plan for crew members in collaboration with the hotel director and assistant purser.
- Communicates consistently with all onboard services on guest requests and issues and issues a daily report to the hotel director.
- Conducts staff' orientation and mid/end contract performance evaluations and makes recommendations for promotion. Introduces new crew members to their working areas and to the rules and regulations on board.
- Languages: Fluent English and French, and one additional international languages prefered (French, Spanish, Mandarin, German)
- Education: High school degree or related. Formal training in an established Europe-based Butler school mandatory
- Previous professional experience: 2 - 3 years in a similar capacity in a luxury environment • Shipboard experience: Not required but preferred
- Valid STCW certificates