Head of Business Services Assurance and Insight

• Develop and execute an integrated strategy across Business Services functions, securing buy-in for system, process, strategy, and governance improvements.
• Drive strong business outcomes in capital management, profitability, brand reputation, and stakeholder value for policyholders, shareholders, and partners.
• Support strategic and regulatory developments to protect critical business services, including regular engagement with regulators and senior executives.
• Act as a trusted strategic advisor and business partner to the Executive Team, COO Leadership Team, and Business Services Leadership Team.
• Communicate vision, instil disciplines and mindsets, and embed new operating models across teams.
• Oversee total cost of ownership modelling for deliverables, including third parties and change delivery.
• Manage resource demand and tracking for Run the Business (RTB) and Change the Business (CTB) activities within the broader Change Delivery model.
• Champion communications, tools, standards, governance, and best practices across Business Services.
• Lead performance monitoring, risk assessments, and assurance tracking to ensure effective controls, metrics, and partnerships with 2nd and 3rd Line functions.

• Proven experience as a COO, Deputy COO, Chief of Staff, or similar senior role within the COO Leadership Team of a regulated large financial services organisation.
• Demonstrated expertise in facing off to regulators, Executive Committees, and senior stakeholders, with a track record of chairing or membership in key committees (e.g., ExCo, OpCo, Management Risk Committee).
• Deep knowledge of operational controls, processes, frameworks, metrics, KPIs, MI, and analytics.
• Leadership in Target Operating Model design, efficiency processes, and performance management tools (e.g., scorecards, 2nd/3rd Line assessments).
• Strong understanding of risk identification, assessment, and mitigation in operational and governance contexts.
• Proficiency in finance, including budgeting, forecasting, ROI analysis, and cost control.
• Extensive experience in large-scale program/project change management, stakeholder alignment, and communications strategies.

• Exceptional leadership acumen, with a history of building and developing high-performing teams.
• Strong persuasion, influence, decision-making, and organisational skills.
• Outstanding communication abilities, commercial judgement, and a focus on operational excellence and efficiency.
• Ability to prioritise and meet deadlines in a fast-paced environment.

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