customer service planner
- Billericay, Essex
- £27,500 per year
- Permanent
- Full-time
Permanent - Full Time
Salary - up to £27,500 per annum
Location - Based in basildon
No hybrid working
CM11 2UFDue to continued growth, we're looking to recruit a Customer Service Planner to join our team in the Barleylands.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.Responsibilities:
- Previous administration experience.
- Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
- Competent in communicating with direct operatives, subcontractors and residents.
- Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Previous experience dealing with high volumes of calls and customer repair related enquiries.
- Good level of written & verbal English.
- Good working knowledge of Microsoft Office.
- Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
- Passionate about service delivery and customer satisfaction.