Parts Administrator

• Answer and respond to telephone calls and emails from customers, Production, and Service departments.
• Liaise with suppliers and manufacturers to determine product specifications, availability, and lead times.
• Use manufacturer help desk platforms to gather information and resolve technical queries.
• Assist in assigning parts and materials to Production and Service jobs in a timely and efficient manner.
• Allocate parts to live jobs in the ERP system, applying relevant customer-specific discounts.
• Coordinate with the Warehouse Department to ensure timely dispatch of goods via packing slips.
• Support the organisation and processing of returned parts in collaboration with the Warehouse team.
• Review completed jobs to verify all required materials have been issued and unused parts returned.
• Raise accurate Purchase Orders in line with company procedures.
• Provide regular updates on order statuses and parts lead times to internal stakeholders.
• Coordinate the movement of stock between warehouses to meet job and customer requirements.
• Track parts orders through pallet and courier networks to ensure timely delivery.
• Support Workshop and Service departments in the supply and availability of necessary parts.
• Collaborate with internal departments to resolve administrative queries and support operational efficiency.
• Report any Health & Safety concerns immediately to the Line Manager.
• Ensure correct use of company uniform and Personal Protective Equipment (PPE) in line with company policy.
• Perform any other duties as reasonably requested by the Line Manager.

• Previous experience in a similar parts coordination or materials management role is desired, however full training will be provided.
• General Administration experience.
• Strong communication skills, both verbal and written.
• Proficient in ERP systems and Microsoft Office Suite.

Resource Management Solutions