IT Service Desk Associate

Sonova

  • Conwy, Conwy
  • Contract
  • Full-time
  • 1 month ago
**Join Our Team as an IT Service Desk Associate- 6 Month FTC **About the Role:Are you the go-to person for IT support in your circle? Ready to turn that into a rewarding career with one of the UK's most trusted healthcare brands?We're looking for a proactive and organised IT Service Desk Associate to join our growing team on a 6 Month Fixed Term Contract. You'll be the first line of support for colleagues across the business- helping keep systems running smoothly and resolving issues with professionalism and care.About Us
Experience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting-edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.Benefits at Boots Hearingcare
  • Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
  • Free hearing aids if you need them as an employee!
  • Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
  • Pension Scheme: Secure your future with our comprehensive pension scheme.
  • Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
  • Life Assurance Cover: Gain peace of mind with life assurance cover.
  • Long Service Awards: Be recognised for your dedication with long service awards.
  • Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
  • Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
As an IT Service Desk Associate, you will be:
  • Logging, prioritising and resolving service desk tickets using ServiceNow
  • Providing 1st line technical support to colleagues across departments and stores
  • Keeping stakeholders informed and ensuring minimal business disruption
  • Maintaining stock levels and supporting new store IT setups
  • Liaising with external suppliers to resolve technical issues
  • Supporting the delivery and testing of new system functionality
  • Taking part in wider IT projects and occasional out-of-hours support when needed
Person Specification:
  • Experience in an IT support or service desk environment
  • Confident communicator with a calm, problem-solving mindset
  • Comfortable working in a fast-paced setting with a collaborative team
  • Proactive and organised, with a desire to learn and grow
  • Ability to prioritise and manage time effectively
Boots Hearingcare is an equal opportunity employer.At Boots Hearingcare, we unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.“We Care, We drive innovation, We strive for excellence, We build the best team”Sonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.Boots Hearingcare

Sonova