IT Infrastructure Support Engineer

YASA

  • Kidlington, Oxfordshire
  • Permanent
  • Full-time
  • 14 days ago
SummaryWe are looking for an enthusiastic and proactive On-Site IT Infrastructure Support Engineer to provide technical assistance and support to our employees across multiple sites.The successful candidate will be responsible for the implementation of new systems along with the maintenance and troubleshooting of current systems, to ensure smooth IT operations across the organisation.About YASAYASA, a Mercedes Benz group company, is leading the way in EV Motor Revolution with our patented and unique Axial Flux Technology. Our motor is more powerful, lighter, and smaller than our competitors. Our spirit of innovation drives us to continually explore and test new technologies, a mindset that exists from early-stage R&D projects through to manufacturing optimisation. We stay true to the freedom and flexibility that drove our success as a start-up, alongside having the stability, security, and roadmap of an established organisation.What You'll Do:
  • Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues.
  • Machine builds, policy creation and compliance, updates using Intune.
  • Install, configure, and upgrade computer systems and software applications.
  • Monitor IT systems, including servers, networks, and applications, to detect and resolve issues proactively.
  • Diagnose and resolve technical problems in a timely manner to minimise downtime and disruptions.
  • Collaborate with the IT team to implement and maintain IT policies, procedures, and standards.
  • Implementation and support of new IT systems across the full IT project lifecycle.
  • Creating and maintaining technical documentation and guides
  • Document and maintain accurate records of IT assets, configurations, and support activities.
  • Provide excellent customer service and communication to ensure a positive end-user experience.
To succeed in this role, we believe you'll need:
  • Considerable experience in setup, configuration, and maintenance of MS Intune.
  • Proven experience as an IT Infrastructure Support Engineer or similar role, with a strong understanding of computer systems, networks, and peripherals.
  • Hands-on experience with Microsoft Office, Windows, Active Directory, and remote desktop support tools.
  • Excellent understanding of networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN/WIFI technologies (Aruba preferred).
  • Excellent knowledge of Virtualisation technologies including VMWare and Nutanix
  • Can demonstrate a clear understanding of cybersecurity principles and their application
  • Ability to work independently and collaborate effectively with cross-functional teams and mentor junior members of the team.
  • Flexibility to work outside regular business hours and respond to emergencies including participation in an on-call Rota.
Our mission is to lead the design and delivery of the best electric motor technology available. We believe that diversity of thought, and experience is a key driver of innovation. Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally underrepresented groups tend to only apply if they check all boxes. So if you think you have what it takes but don’t meet every single point, please still get in touch. We’d love to have an initial chat and see if you could add value.Strictly no recruitment agencies / Apply now for immediate consideration

YASA