IT Network Infrastructure Engineer (SC Cleared)

Morson Talent

  • Oxford
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
IT Network Infrastructure Engineer
12 months initially
Oxford£65 - £89per hour inside IR35/UmbrellaCandidates must be willing to undergo the SC security clearance checks required for the role.The IT Network Infrastructure Engineer is responsible for providing technical support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT systems and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the smooth operation of IT services and contributes to projects that enhance IT systems and security.Skills that the team will be looking for:
Essential:
? Previous experience in a similar role
? Strong Working Knowledge of Firewalls and Routing
? Solid Knowledge of Networking and IP Networks
? Knowledge and Experience of Cisco Network Equipment configuration.Desirable:
? Previous experience working in a corporate environment
? Detailed knowledge of IT/IM Architecture
? Exposure to virtualisation platforms, (ESXi, vCenter)
? Experience working in a secure environment
? Working knowledge of ITIL principles
? Cisco QualificationKey Duties:
Network and Infrastructure Support:
  • Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
  • Monitor network performance and escalate any critical issues to senior engineers or the network team.
  • Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
  • Support the setup and maintenance proxies and GPO Policies.
Technical Support:
  • Provide Level 3 support to end-users for hardware, software, and network-related issues.
  • Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues.
  • Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.
  • Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.
IT System Maintenance:
  • Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices.
  • Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date.
  • Manage user accounts and access permissions, adhering to company security policies.
User Training and Documentation:
  • Provide end-user documentation, training and guidance on IT systems and applications.
  • Create and update documentation for common issues, troubleshooting steps, and IT
procedures.IT Security and Compliance:
  • Ensure that all systems are compliant with internal security policies and GDPR regulations.
  • Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation’s data.
Knowledge and Skills:
  • Customer-focused with a positive attitude towards resolving user issues.
  • Strong time management and organisational skills, capable of handling multiple tasks simultaneously.
  • A proactive approach to identifying and addressing IT issues before they escalate.
  • Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly.
  • Excellent communication and interpersonal skills, able to explain technical problems to non-technical users.
  • Familiarity with IT service management tools (e.g., ServiceNow, JIRA)

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