Reservations & Groups Executive

London Hotel Twickenham

  • Twickenham, Greater London
  • Permanent
  • Full-time
  • 23 days ago
Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.What is in it for you?As part of the Aimbridge team, you will have access to industry leading benefits that include
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
A day in the life of…As our Hotel Reservations Executive, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.What do we need from you?
  • Extensive experience in creating and implementing strategies that drive success.
  • Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
  • Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
  • Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data
  • Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements
Duties and responsibilitiesReactive Sales: With the DORS, manage group enquiriessending quotationsholding blocks in Opera (per SOP's)follow up quotations through conversion.Contract: Contract Group ReservationsPlanning: Plan the group from start to finish, including room allocations, arrival through to departure.Ensure that the groups daily / weekly tasks are updatedAssign deposits / generate deposits and postingBilling and Finance Management for Group ReservationsReview group reservations booked daily.Complete Group Arrival Report daily and distribute by Midday the day prior to arrival to the Reservations ManagerComplete Group BEO's each week with the Events Executive to the HOD'sAttend BEO / HOD weekly briefings to ensure communication with the teams.Arrange Group Arrival / Group Breakfast / Group F&B in accordance with the hotel standards and schedules.Responsible for recording Company/Travel Agent Profiles in Reservations SystemsKnowledgeable in hotel and guest room facilities/servicesResponsible for various Production reports and supplies to each department concerned.Observe and ensure that proper telephone standards are maintained at all timesMonitors and coordinates group reservations activityFollows up on tentative bookings and updates reservation statusReviews no-show and cancelled reservations and processes charges according to the hotel's policyReview room blocking for Extended Stay. Suites and special group requests.Maintain cordial relations with commercial clients.Ensure payment processes are adhered toManage groups email and telephone communications effectively.Actively support the Events Executive and in the Event Executive's absence, support the Reservations Manager and DORS in managing the events pipeline.Responsible for maintaining a neat and orderly position at all times.In general, perform any other duties that might requested by the Director of Revenue StrategyMost importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standardsAt Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

London Hotel Twickenham