Customer Service Manager

Sodexo

  • Macclesfield, Cheshire
  • £39,687 per year
  • Contract
  • Full-time
  • 1 day ago
At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.You'll play a key role in delivering world-class integrated facilities management (IFM) services. This is a highly visible position where you'll act as the single point of contact for your area, ensuring smooth service delivery, stakeholder engagement, and customer satisfaction.As a Customer Service Manager you'll:Take ownership of IFM service delivery across your designated areas, always aiming for service excellenceBe the go-to contact for your business area, ensuring services meet SLA and contract requirementsBuild and maintain strong stakeholder relationships, driving innovation and continuous improvementLead, motivate, and develop your team to deliver consistently high standardsMonitor budgets and control costs in line with client agreementsEnsure full compliance with Sodexo policies, client standards, and all statutory Health & Safety requirementsDrive service development through planned initiatives, audits, and continuous improvement projectsWhat we're looking for:Background in facilities management or corporate servicesIOSH Working Safely qualification is desirableStrong customer focus with a proven ability to motivate and lead teamsExperience in people management, performance development, and team engagementSolid understanding of SHEQ principles, with the ability to manage risks and controlsExcellent communication and IT skillsA positive, hands-on leadership styleWhy Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belong in a company and team that values you for you.Act with purpose and have an impact through your everyday actions.Thrive in your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:
  • Unlimited access to an online platform offering wellbeing support
  • An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
  • Access to a 24hr virtual GP Service
  • Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
  • Save for your future by becoming a member of the Pension Plan
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
  • Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
  • Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click to read more about what we do to promote an inclusive culture.Ready to be part of something greater?**Chatter LineSodexo reserves the right to close this advert early if we are in receipt of a high number of applicationsAttached documentsSalary £39.687 per annum plus Sodexo Benefits
Frequency Annual
Job Reference SDX/TP/1215451/147286
Contract Type Fixed Term - Full Time
Closing Date 16 September, 2025
Job Category Operations
Business Unit UK Corporate Services
Location Macclesfield, United Kingdom
No. of positions 1
Posted on 02 September, 2025

Sodexo