Customer Service Account Manager
- Sandbach, Cheshire
- £35,000-45,000 per year
- Permanent
- Full-time
Sandbach, Cheshire | Full-time (Mon-Fri 42.5 hours), Office-based
£35,000-£45,000 + £10k-£15k OTE commissionAre you a driven sales professional passionate about customer service and contract growth? Step into a vital role managing and expanding service and maintenance contracts for a leading security provider. You'll work closely with the sales and service teams, turning installations into ongoing service agreements and proactively growing the client base.About the Role:You'll play a pivotal role managing and expanding service and maintenance contracts-from securing renewals on legacy equipment to converting new installations into long-term service agreements. With a dedicated team of engineers on the road, your focus will be to build strong client relationships, drive proactive sales, and deliver outstanding customer service aligned with SLAs and targets.Key Responsibilities:
- Convert completed installations into long-term service and maintenance contracts
- Identify new business opportunities, especially with facilities management companies
- Manage complex client relationships with a focus on customer satisfaction and SLA compliance
- Drive sales growth by renewing contracts and closing new deals
- Use CRM tools to manage your pipeline and report progress
- Proven experience selling service or maintenance contracts
- Highly organised, customer-focused, and target-driven
- Excellent communication, negotiation, and relationship-building skills
- Comfortable starting internally with progression to face-to-face client meetings
- Willingness to travel occasionally
- Competitive salary plus strong commission potential
- Supportive, motivated culture with real career growth
- Modern office environment with free parking and kitchen facilities
- 25 days holiday + 8 bank holidays, 42.5-hour workweek