Duty Controller

Mitie

  • London
  • Permanent
  • Full-time
  • 23 days ago
Salary £33.839Location LondonPlease note this role is subject to specific vetting NPPV-2/CTC clearanceMitie are currently seeking an enthusiastic and knowledgeable Security Duty controller to join one of its most prestigious contracts in Central London.Responsibilities include but are not limited to:
  • Answering routine calls, to both controllers, employees, and client stakeholders
  • Dispatching security officers as required via telephone - co-ordinating ad-hoc work
  • Maintaining various records of communications and events
  • Escalating (without delay) complaints and unusual/critical event information to the Regional Security managers and Account manager
  • Answering and responding to events and situations received and subsequently covering all reactive requirements.
Special Skills and Attributes include:
  • Strong Business Understanding
  • Excellent verbal and communication skills
  • Strong analytical and problem-solving skills
  • Self-motivated and able to work under little to no direct supervision
  • Ability to work in a team environment
  • Ability to multi-task.
  • Think through problems for logical solutions and remain calm and professional under stress
  • Strong decision-making ability during both crisis and non-crisis situations
  • Able to work with highly confidential information
  • Able to work and communicate effectively with all levels of leadership
  • Report writing
Desirable Experience and Qualifications:
  • Proficiency in English (speaking, listening, reading, and writing)
  • Previous experience leading a team is preferable
  • Previous control room experience essential

Mitie