/ Customer service team leader experience, ideally within a luxury or technical field / Ability to manage, support and develop both team members and team processes/ Able to develop and maintain in-depth technical product knowledge and offer clients and contacts with enthusiastic and expert product knowledge/ Excellent interpersonal and communication skills over email, phone and in person/ Problem solving skills and commitment to producing results/ Able to work well under pressure and manage client's expectations with empathy and care/ Effectively lead by example and support development of, and collaboration with, Care team and key contacts/ Confident PC user with ability to use various systems to manage and maintain accurate records and produce analytical reports/ Client-centric mindset, focused on maintaining and building client and retailer relationships/ Organised and driven to complete tasks within appropriate timeframesAdditional informationWe encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.Privacy Notice:https://www.lvmh.com/en/personal-data#LI-LI1
