What you will doAs a Customer Service Coordinator, you’ll work with internal and external customers to ensure planned maintenance and urgent call-outs are scheduled and completed efficiently. You’ll contact customers via phone and email, coordinate engineers’ appointments, manage diaries, obtain purchase orders, order parts, complete permits, resolve disputes, and handle queries related to ongoing or completed work.What we offerCompetitive Salary: Reflecting your skills and experience.Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.Career Development: Extensive opportunities for growth and advancement.How you will do itSchedule planned and reactive maintenance for engineersComplete permits and documentation to support scheduled worksUse multiple customer portalsAct as a key contact for national customersManage and adjust diaries to accommodate absences or emergenciesDeliver excellent customer service via phone and emailCollaborate with Service Managers to optimize engineer productivityLiaise with Sales, Billing, FM Helpdesk, and Subcontractor teamsReport to the Planning Team Manager and mentors to meet KPIsWhat we look forRequiredMinimum 1 year of customer service experienceExcellent written and verbal communicationStrong multitasking and time management skillsProficient in using multiple PC applicationsHigh attention to detail and urgencySolid decision-making and problem-solving abilitiesGood organizational skillsPreferredExperience in using GANT based planning/dispatch softwareExperience processing invoices and purchase orders.Previous planning / scheduling experience in a service role#LI-MS2#LI-Onsite
