HR Shared Services Lead
- Liverpool
- £40,000-45,000 per year
- Permanent
- Full-time
- Lead the day-to-day running of the HR Shared Services team, ensuring a smooth and efficient operation.
- Coach, support, and manage team members to help them develop and perform at their best
- Ensure deadlines are met and service standards are consistently high.
- Collaborate with the Shared Services Transformational Lead to deliver change initiatives, embed best practices, and future-proof the Shared Services function.
- Review systems and processes regularly, identifying opportunities to improve efficiency and consistency.
- Support the delivery of training sessions, presentations and business updates.
- Ensure policies, documents, and templates are up to date, compliant and fit for purpose.
- Provide guidance and support to colleagues on HR-related matters, including sensitive and complex issues.
- £40,000 - £45,000 DOE
- 37.50 hours per week
- Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
- Contributable company pension scheme
- 10% store discount at all our retail stores
- Death in Service Benefit
- Long service recognition scheme
- MyHB colleague benefits platform with access to:
- Discounts UK wide on retail, leisure, hospitality venues
- Employee Assistance Programme with 24/7 confidential counselling and advice line
- Low-cost voluntary insured health cash plans and cancer cover
- Solid experience in a similar HR or high-volume administrative role, ideally within a shared services or operational environment.
- Strong people management skills - you'll know how to support, motivate and get the best out of a team.
- A confident, clear communicator who's able to handle sensitive situations and give constructive feedback.
- A good understanding of HR processes and policies, along with current employment law and GDPR requirements.
- A track record of spotting where things could work better and successfully putting improvements in place.
- The ability to manage a busy workload, juggle priorities and stay organised under pressure.
- Good IT skills, especially with Microsoft Office.