HR Shared Services Transformation Lead
- Liverpool
- £55,000-60,000 per year
- Contract
- Full-time
- Map current HR processes and recommend how they should sit within the new three-tier model.
- Lead the introduction of employee and manager self-service, supporting the design of online forms, automated letters, and streamlined HR processes.
- Drive the communication and training needed to embed new ways of working across managers, employees, and the HR team.
- Oversee the implementation of Tier 0 support, including FAQs, guidance, and a ticketing system.
- Support the design and introduction of the Tier 1 Shared Services role, defining responsibilities, training, and competencies.
- Contribute to the development of HR dashboards and reporting.
- £55,000 - £60,000 DOE
- 37.50 hours per week
- 12 Month Fixed Term Contract
- Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
- Contributable company pension scheme
- 10% store discount at all our retail stores
- Death in Service Benefit
- Long service recognition scheme
- Discounts UK wide on retail, leisure, hospitality venues
- Employee Assistance Programme with 24/7 confidential counselling and advice line
- Low-cost voluntary insured health cash plans and cancer cover
- Proven experience of leading HR transformation or shared services projects within a complex organisation.
- Strong project management skills, with the ability to manage multiple priorities and deliver to agreed timelines.
- Experience of implementing HR or payroll systems (ideally MyView / Zellis) and embedding employee/manager self-service functionality.
- Excellent stakeholder management skills, with the ability to influence and collaborate across HR, Finance, IT, and external providers.
- A structured approach to documenting, redesigning, and improving HR processes.
- Strong communication and change management capability, including supporting the development of training and engagement materials.
- Analytical skills with the ability to contribute to reporting and dashboard solutions (knowledge of PowerBI or similar desirable).