Server Operator

BT

  • Exeter
  • Permanent
  • Full-time
  • 3 days ago
Job Req ID: 46276Posting Date: 1st September 2025Function: ServiceLocation: ExeterSalary: Competitive + BenefitsPLEASE NOTE BEFORE APPLYING: Role requires NPPV (Non police personnel vetting) Minimum 5 years UK working historyJob DescriptionWhy this job mattersThis role will be responsible for ensuring all Hosting Services backup, archive, security updates and monitoring responsibilities are met for Devon and Cornwall Police supported servers and applications. The job holder will be representing the company capability to deliver high-quality support within a 24*7 business critical environment.What you'll be doing
  • Maintaining operational integrity of corporate servers and applications.
  • Carrying out routine system and network integrity checks to maintain effective service levels to users, as specified in operating procedures and service level agreements.
  • Accurate recording and maintenance of Operational records and checks.
  • Escalation of calls to other support teams or 3rd parties as necessary
  • Meeting SLA's as defined in the customer service delivery manual
  • Operate within agreed security frameworks.
  • Adhere to all company policies and process.
  • Offer support to wider teams to support with SLA drivin work
Skills required for the job
  • Knowledge of IT backup solutions and server/desktop patching
  • Ability to follow well defined procedures and attention to detail.
  • Adaptabilty, flexibility to changes in working practices and requirements
  • Competent Communication skills: ability to translate technical into non-technical at all levels internally and externally
  • Previous technical support\operational experience.
  • ITIL knowledge
Experience needed for the role
  • ITIL process experience required to deliver the role
  • Be responsible for process briefing/training where required
  • Monitor & control process performance and compliance
  • Reporting aspects relating to your processes
  • Must have the ability to gain National Security Vetting clearance to SC level + customer specific extensions, which requires residence in the UK for a minimum of 5 years.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

BT