Quality Manager

• Drive improvement through supportive and collaborative working with Home Managers and their teams so homes are rated Good or Outstanding.
• Monitor and ensure compliance with relevant regulations, guidelines, and standards such as those set by regulatory bodies, health authorities, and local authorities.
• Conduct regular audits and visits to assess compliance to quality standards.
• At visits complete Observations of Practice and Individual or Group Support and Development sessions as required and maintain records.
• Where action plans are set provide support to complete the plan and follow up on completion to check compliance.
• Follow up action plans of key audits to monitor progress including Health and Safety, Fire and Legionella and maintain records of completion.
• Educate and support care home staff on quality standards, policies, and procedures and ensure homes are compliant with policies and procedures.
• Provide guidance and support to ensure understanding and implementation of best practices.
• Lead and facilitate quality improvement initiatives, including the identification of improvement opportunities, implementation of corrective actions, and monitoring of outcomes.

• Experience working in a managerial or supervisory role within the health or care industry, preferably in a care home setting.
• In-depth knowledge of relevant regulations, guidelines, and standards governing care homes.
• Strong understanding of quality management principles and methodologies, including continuous improvement.
• Excellent communication, motivational and interpersonal skills to effectively interact with staff at all levels, residents, families, and external stakeholders.
• Ability to analyse data, identify trends, and develop action plans for improvement.
• Thorough, objective and proportionate auditing skills.
• Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
• Proficient in using computer systems and software applications for documentation, data analysis, and reporting.
• Working knowledge of E Mar medication management system and Person-Centred Software.

Domus Recruitment