Clerical Officer / Receptionist

NHS

  • Sheffield
  • £24,465 per year
  • Permanent
  • Full-time
  • 1 day ago
Applications are invited from enthusiastic, suitably qualified individuals to support the clerical team in the provision of a comprehensive administrative service.To facilitate the forward booking of appointments, diagnostic tests and procedures for patients on clinical pathways. Ensuring a high-quality service to patients and the directorate, whilst complying with the National and STH polices and guidelines.To record accurately in the Patient Administration System each patient's arrival, departure, future care plan, 18-week status and clinical coding.Main duties of the jobThe successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication / interpersonal skillsTo use Trust computer systems to manage outpatient waiting lists in line with Trust/National policy, and local and National targets. Example systems include: Lorenzo, e-Referral Service, CRIS, ICE and other identified database such as Infoflex.To enter and maintain accurate data in relation to referrals, appointments, admissions, and decisions to provide treatment in the appropriate systems.To book new, follow up and diagnostic appointments for consultants, nurses.To ensure full utilisation of all available outpatient appointment slots and outpatient and inpatient procedure slots, through regular liaison with colleagues, including supervisors, service manager, clinicians and other administrative staff.To arrange clinic cancellations and reductions in line with Trust policy, to meet local and national targets, and communicate to patient and other stakeholders.To be responsible for contacting patients by telephone, text messaging or letter.To ensure that notes are available and prepared for clinicsCandidates must hold GCSE at Grade 4/C in English and Maths (or equivalent qualifications) or equivalent experience. It is essential that candidates have experience of working within an office environment.About usYou will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year pa/pro rata for part time staffContractPermanentWorking patternFull-timeReference number190-0747-DIR-SJob locationsENT Outpatients Department, Royal Hallamshire HospitalB RoadSheffieldS10 2JFJob descriptionJob responsibilitiesPlease view the attached Job Description and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Job descriptionJob responsibilitiesPlease view the attached Job Description and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria.Person SpecificationEducation and QualificationsEssential
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
  • NVQ Level II in Business Administration / Customer Service / IT
ExperienceEssential
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable
  • Relevant experience within the NHS
Further TrainingEssential
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and KnowledgeEssential
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development
Person SpecificationEducation and QualificationsEssential
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
  • NVQ Level II in Business Administration / Customer Service / IT
ExperienceEssential
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable
  • Relevant experience within the NHS
Further TrainingEssential
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and KnowledgeEssential
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

NHS