Ward Receptionist

NHS

  • Chesterfield, Derbyshire
  • £24,465 per year
  • Permanent
  • Full-time
  • 4 days ago
An opportunity has arisen for a full time Ward Receptionist within the Medicine & Emergency Care Division. The working hours will be 37.5 hours per week, 0800-1600 Monday to Friday. The successful candidate must be customer focused with exceptional communication and interpersonal skills. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded onto the patient administration system and to manage the booking of designated follow up appointments after discharge. To be successful in this role you will possess excellent interpersonal and IT skills and previous reception experience. You must have effective communication skills and be adaptable to meet the service needs. Knowledge of medical terminology, customer care & previous NHS experience are also desirable.**PLEASE NOTE THAT DUE TO BANDING, THIS POST DOES NOT SUPPORT A VISA SPONSORSHIP**Main duties of the jobTo provide a comprehensive clerical coordination service and to receive patients across the Medical divisional wards. The post involves receiving and handling information which is confidential and therefore the post holder must maintain strict confidentiality at all time.Duties will include front of house face to face receptionist service to all patients and visitors, maintaining patient notes and Open Ward/Careflow/Nervecentre systems and filing ensuring that accuracy and confidentiality is maintainedAbout usOur vision is to be a first class provider of sustainable healthcare, delivering the best possible care for our patients; and being a great place to work for our people. Our proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise our patients and each other.As colleagues, we will always be guided by our Proud to Care Values:Compassion: Treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.Ambition: Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing.Respect: Valuing and appreciating everyone - listening, learning, and acting on their experiences, being open and honest; and recognising that working with others brings benefits.Encouragement: Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year per annumContractPermanentWorking patternFull-timeReference number166-MEC-7357069Job locationsChesterfield Royal Hospital NHS Foundation TrustCalowChesterfieldS44 5BLJob descriptionJob responsibilitiesPlease see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.**PLEASE NOTE THAT DUE TO BANDING, THIS POST DOES NOT SUPPORT A VISA SPONSORSHIP** Job descriptionJob responsibilitiesPlease see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.**PLEASE NOTE THAT DUE TO BANDING, THIS POST DOES NOT SUPPORT A VISA SPONSORSHIP**Person SpecificationQualifications & TrainingEssential
  • Educated to GCSE standard or equivalent to include English & Maths at grades A-C (or equivalent) Functional skills level 2
Desirable
  • Completed secondary school education
ExperienceEssential
  • Relevant clerical experience Use of telephone in a busy environment
Desirable
  • Previous experience within a healthcare environment Customer Care experience
Knowledge & SkillsEssential
  • Ability to work under pressure Ability to prioritise workload Ability to deal with a variety of tasks simultaneously VDU/Keyboard skills Understanding of office procedure
Desirable
  • Knowledge of PAS system
Personal AttributesEssential
  • Smart appearance Polite manner Effective written and verbal communication Works as a team member Awareness/understanding of confidentiality
Demonstrates our Proud to Care ValuesEssential
  • Compassion, Ambition, Respect, Encouragement
Person SpecificationQualifications & TrainingEssential
  • Educated to GCSE standard or equivalent to include English & Maths at grades A-C (or equivalent) Functional skills level 2
Desirable
  • Completed secondary school education
ExperienceEssential
  • Relevant clerical experience Use of telephone in a busy environment
Desirable
  • Previous experience within a healthcare environment Customer Care experience
Knowledge & SkillsEssential
  • Ability to work under pressure Ability to prioritise workload Ability to deal with a variety of tasks simultaneously VDU/Keyboard skills Understanding of office procedure
Desirable
  • Knowledge of PAS system
Personal AttributesEssential
  • Smart appearance Polite manner Effective written and verbal communication Works as a team member Awareness/understanding of confidentiality
Demonstrates our Proud to Care ValuesEssential
  • Compassion, Ambition, Respect, Encouragement

NHS